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Order not delivered within promised timeframe Wrong item delivered Significantly damaged items upon delivery
Minor quality issues Partial order fulfillment
Change of mind after delivery Items accepted at delivery Issues not reported within 2 hours of delivery
Contact us within 2 hours of delivery
Original payment method FloralSocial credits (instant)
Full refund available Cancel via app or website
50% refund if cancelled before preparation No refund once out for delivery
Refund Policy
Last updated: 10 January 2026
Refund Policy
Last updated: January 2025
Overview
At FloralSocial, we want you to be completely satisfied with your purchase. This policy outlines our refund and return guidelines.
Eligibility for Refunds
Full Refund
Partial Refund
No Refund
How to Request a Refund
2. Provide order number and photos of the issue
3. Our team will review within 24 hours
4. Approved refunds processed within 5-7 business days
Refund Methods
Cancellation Policy
Before Confirmation
After Confirmation
Seller Disputes
Sellers may dispute refund requests through the admin panel. Our team will review both parties' claims.
Contact
For refund inquiries, contact us at support@floral.social